System Status Portal

Service Under Maintenance

About This Site

Welcome to the EASE System Status Portal where you will find the latest system status, information and updates on any service related issues and upcoming scheduled maintenance. Please subscribe to be notified of any scheduled maintenance periods, system issues and follow up resolutions.

Uptime over the past 90 days. View historical uptime.
EASE Audit Platform Under Maintenance
90 days ago
100.0 % uptime
Today
app.ease.io ? Under Maintenance
iOS Mobile App ? Under Maintenance
Android Mobile App ? Under Maintenance
govcloud.ease.io ? Operational
Global.ease.io ? Operational
Valeo.ease.io/valeo.easeinc.com Operational
90 days ago
100.0 % uptime
Today
EASE Connect/Insights ? Operational
EASE Customer Support Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Scheduled Maintenance – Sunday, March 31, 2025 at 8:00 AM PDT (3:00 PM UTC) Mar 30, 2025 15:00-17:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Mar 28, 2025 - 17:28 UTC
Scheduled - Our production environment will undergo database maintenance on **Sunday, March 30th, 2025, starting at 8:00 AM (PDT) for approximately 2 hours.** We apologize for any inconvenience and appreciate your patience as we enhance our services for your benefit.

As always, you can visit the [EASE System Status Portal](https://status.ease.io/) for updates on system availability. If you have any questions, please contact us at support.ease.io.
Mar 28, 2025 - 17:28 UTC
Mar 28, 2025
Translations are not working
Resolved - Our development team has confirmed that the issue was fully resolved within 17 minutes. All four of our production environments were affected, but only two—GovCloud and Global-EU—experienced an impact that was visible to customers. The issue stemmed from an unexpected change in requirements from our hosting platform. Once identified, our team quickly implemented a fix. We’re now working with the platform’s support team to understand why the change was applied ahead of schedule, and we’re rolling out preventative updates across all environments to ensure continued reliability. We appreciate your patience as we continue to strengthen our systems.
Mar 28, 15:50 UTC
Monitoring - We believe that we have identified the issue and have applied a change that appears to be fixing the issue. Please clear your cache if you see translation issue and if you continue to experience issues, please contact our support at support@ease.io
Mar 28, 00:30 UTC
Investigating - We are currently experiencing an issue affecting our translation services. Our development team is actively investigating the cause, and we will provide updates as soon as more information becomes available. We appreciate your patience.
Mar 28, 00:11 UTC
Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025
Database Maintenance - app.ease.io
Completed - The scheduled maintenance has been completed.
Mar 23, 15:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 15:00 UTC
Scheduled - Our production environment will undergo database maintenance on Sunday, March 23rd, 2025, starting at 8:00 AM (PDT) for approximately 45 minutes. We apologize for any inconvenience and appreciate your patience as we enhance our services for your benefit.

As always, you can visit the [EASE System Status Portal](https://status.ease.io/) for updates on system availability. If you have any questions, please contact us at support.ease.io.
Mar 21, 17:53 UTC
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

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