System Status Portal
All Systems Operational

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Welcome to the EASE System Status Portal where you will find the latest system status, information and updates on any service related issues and upcoming scheduled maintenance. Please subscribe to be notified of any scheduled maintenance periods, system issues and follow up resolutions.

EASE Audit Platform Operational
app.ease.io ? Operational
iOS Mobile App ? Operational
Android Mobile App ? Operational
govcloud.ease.io ? Operational
Global.ease.io ? Operational
EASE Insights ? Operational
EASE Customer Support Portal ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 6, 2022

No incidents reported today.

Oct 5, 2022

No incidents reported.

Oct 4, 2022

No incidents reported.

Oct 3, 2022

No incidents reported.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022
Resolved - AWS has resolved the issue. Closing the ticket on our side.
Sep 28, 21:55 UTC
Update - Update from AWS:
10:59 AM PDT We continue to see elevated error rates and latencies for invokes on API Gateway endpoints in the US-WEST-2 Region. While engineers continue to work towards root cause, we have deployed traffic filters from sources with significant increases in traffic prior to the event. As a result of these traffic filters, we are seeing a reduction in error rates and latencies, but continue to work towards full recovery. Although error rates are improving, we do not yet have an ETA for full recovery. The issue is also affecting API requests to some AWS services, including those listed below. Amazon Connect is experiencing increased failures in handling new calls, chats, and tasks as well as issues with user login in the US-WEST-2 Region. We will continue to provide updates as we progress.

Sep 28, 18:09 UTC
Update - Update from AWS: 10:33 AM PDT [10:33 AM PDT] We are investigating increased error rates for invokes in the US-WEST-2 Region. We do not yet have a root cause, but are investigating multiple potential root causes in parallel. In addition, we are implementing filters on inbound traffic from a set of sources with recent significant traffic shifts, which may help mitigate the impact. We do not yet have a solid ETA, but will continue to provide updates as we progress.
Sep 28, 17:37 UTC
Update - We are continuing to monitor for any further issues.
Sep 28, 17:10 UTC
Monitoring - We are being affected by the current AWS outage. Our users are experiencing intermittent connectivity issues on all environments.
We are monitoring the status of the issue and will update the status as we see changes in the AWS outage.

Sep 28, 17:07 UTC
Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.